/* ═══════════════════════════════════════════════════════════════════════════
   be.print Support Portal — Gesamtes Styling
   Basis: Original support.lead-print.com Look (warme Neutralfarben,
   Roboto, per-Produkt-Akzent, Ambient-Blobs).
   ═══════════════════════════════════════════════════════════════════════════ */

:root {
    --pl-color: #EF7B03;
    --pl-dark:  #c96800;
    --os-color: #582a68;
    --os-dark:  #3e1c4a;
    --oc-color: #1a7a6e;
    --oc-dark:  #115952;
    --success-color: #16a34a;
    --success-dark:  #15803d;
    --bg:       #f2f2ee;
    --surface:  #ffffff;
    --surface2: #eaeae6;
    --border:   rgba(0,0,0,0.08);
    --text:     #1a1a22;
    --text-muted: rgba(26,26,34,0.8);
    --radius:   20px;
    --radius-sm: 12px;
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html { scroll-behavior: smooth; }

body {
    background: var(--bg);
    color: var(--text);
    font-family: 'Roboto', sans-serif;
    min-height: 100vh;
    overflow-x: hidden;
    display: flex;
    flex-direction: column;
}

/* ── NOISE OVERLAY ─────────────────────────────────────────────────────── */
body::before {
    content: '';
    position: fixed;
    inset: 0;
    background-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 256 256' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='noise'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.9' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23noise)' opacity='0.04'/%3E%3C/svg%3E");
    pointer-events: none;
    z-index: 0;
    opacity: 0.25;
}

/* ── AMBIENT BLOBS ─────────────────────────────────────────────────────── */
.ambient {
    position: fixed;
    border-radius: 50%;
    filter: blur(120px);
    pointer-events: none;
    z-index: 0;
    opacity: 0.07;
}
.ambient-1 { width: 600px; height: 600px; background: var(--pl-color); top: -200px; right: -150px; animation: drift 18s ease-in-out infinite alternate; }
.ambient-2 { width: 500px; height: 500px; background: var(--os-color); bottom: -150px; left: -100px; animation: drift 22s ease-in-out infinite alternate-reverse; }
.ambient-3 { width: 300px; height: 300px; background: var(--oc-color); top: 40%; left: 40%; animation: drift 14s ease-in-out infinite alternate; }

@keyframes drift {
    from { transform: translate(0, 0) scale(1); }
    to   { transform: translate(40px, 30px) scale(1.08); }
}

/* ── LAYOUT ────────────────────────────────────────────────────────────── */
.wrapper {
    position: relative;
    z-index: 1;
    max-width: 1100px;
    margin: 0 auto;
    padding: 0 24px;
    width: 100%;
}
.wrapper-narrow {
    max-width: 680px;
}

main.bp-main { flex: 1; position: relative; z-index: 1; }

/* ── HEADER ────────────────────────────────────────────────────────────── */
header.bp-header {
    position: relative;
    z-index: 1;
    padding: 28px 0 0;
}

.header-inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
}

.logo-wrap {
    text-decoration: none;
    display: flex;
    align-items: baseline;
    gap: 6px;
}

.logo-text {
    font-family: 'Roboto', sans-serif;
    font-weight: 300;
    font-size: 28px;
    letter-spacing: -0.5px;
    color: var(--text);
}
.logo-text strong {
    font-weight: 700;
}
.logo-sub {
    font-size: 11px;
    font-weight: 500;
    color: var(--text-muted);
    letter-spacing: 1px;
    text-transform: uppercase;
    border-left: 1px solid var(--border);
    padding-left: 10px;
    margin-left: 4px;
}

.header-right {
    display: flex;
    align-items: center;
    gap: 14px;
    flex-wrap: wrap;
}

.header-nav {
    display: flex;
    gap: 4px;
    align-items: center;
}
.header-nav a {
    color: var(--text-muted);
    text-decoration: none;
    font-size: 13px;
    font-weight: 500;
    padding: 8px 12px;
    border-radius: 8px;
    transition: all 0.2s;
    display: inline-flex;
    align-items: center;
    gap: 6px;
}
.header-nav a:hover { color: var(--text); background: rgba(0,0,0,0.04); }
.header-nav a.active { color: var(--text); background: rgba(0,0,0,0.06); }

/* User-Badge (Email + Avatar, nicht klickbar, rein visuell) */
.user-badge {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: rgba(0,0,0,0.04);
    border: 1px solid var(--border);
    border-radius: 100px;
    padding: 4px 14px 4px 4px;
    font-size: 12px;
    color: var(--text-muted);
    user-select: none;
}
.user-chip-avatar {
    width: 24px; height: 24px;
    border-radius: 50%;
    background: var(--oc-color);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 11px;
    font-weight: 700;
    flex-shrink: 0;
}

/* Abmelden-Button: dezenter Rot-Akzent */
.btn-danger {
    color: #8a2a2a !important;
}
.btn-danger:hover {
    background: #fbeaea !important;
    color: #6a1f1f !important;
}

.status-pill {
    display: flex;
    align-items: center;
    gap: 7px;
    background: rgba(0,0,0,0.04);
    border: 1px solid var(--border);
    border-radius: 100px;
    padding: 6px 14px;
    font-size: 12px;
    font-weight: 500;
    color: var(--text-muted);
    letter-spacing: 0.3px;
}

.status-dot {
    width: 7px; height: 7px;
    background: #6ECF8A;
    border-radius: 50%;
    animation: pulse 2.5s ease-in-out infinite;
    flex-shrink: 0;
}

@keyframes pulse { 0%,100%{opacity:1;} 50%{opacity:0.35;} }

/* ── HERO ──────────────────────────────────────────────────────────────── */
.hero {
    padding: 40px 0 30px;
    text-align: center;
}

.hero-eyebrow {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    background: rgba(0,0,0,0.04);
    border: 1px solid var(--border);
    border-radius: 100px;
    padding: 5px 14px 5px 10px;
    font-size: 12px;
    font-weight: 500;
    color: var(--text-muted);
    letter-spacing: 0.5px;
    margin-bottom: 28px;
    text-transform: uppercase;
}

.hero-eyebrow svg { width: 14px; height: 14px; opacity: 0.6; }

h1 {
    font-family: 'Roboto', sans-serif; font-weight: 700;
    font-size: clamp(36px, 6vw, 54px);
    font-weight: 800;
    line-height: 1.05;
    letter-spacing: -1.5px;
    margin-bottom: 20px;
}

h1 .accent {
    background: linear-gradient(135deg, var(--pl-color), #f9a847);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.hero-sub {
    font-size: 17px;
    font-weight: 400;
    color: var(--text-muted);
    max-width: 520px;
    margin: 0 auto;
    line-height: 1.65;
}

/* ── SECTION LABEL ─────────────────────────────────────────────────────── */
.section-label {
    display: flex;
    align-items: center;
    gap: 14px;
    margin-bottom: 28px;
}

.section-label span {
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 1.5px;
    color: var(--text-muted);
    white-space: nowrap;
}

.section-label::after {
    content: '';
    flex: 1;
    height: 1px;
    background: var(--border);
}

/* ── CARDS GRID ────────────────────────────────────────────────────────── */
.cards-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
    gap: 20px;
    margin-bottom: 80px;
}

/* ── CARD ──────────────────────────────────────────────────────────────── */
.card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 32px;
    position: relative;
    transition: transform 0.35s cubic-bezier(0.2,0,0,1), border-color 0.35s, box-shadow 0.35s;
    display: flex;
    flex-direction: column;
    gap: 0;
    cursor: default;
    animation: cardIn 0.6s cubic-bezier(0.2,0,0,1) both;
}
.card:nth-child(1) { animation-delay: 0.05s; }
.card:nth-child(2) { animation-delay: 0.15s; }
.card:nth-child(3) { animation-delay: 0.25s; }

@keyframes cardIn {
    from { opacity: 0; transform: translateY(24px); }
    to   { opacity: 1; transform: translateY(0); }
}

.card:hover {
    transform: translateY(-4px);
    box-shadow: 0 16px 48px rgba(0,0,0,0.10);
}

.card[data-product="pl"]:hover  { border-color: rgba(239,123,3,0.55); }
.card[data-product="os"]:hover  { border-color: rgba(88,42,104,0.55); }
.card[data-product="oc"]:hover  { border-color: rgba(26,122,110,0.5); }

.card::before {
    content: '';
    position: absolute;
    top: 0; left: 0; right: 0;
    height: 2px;
    border-radius: var(--radius) var(--radius) 0 0;
    opacity: 0;
    transition: opacity 0.35s;
}
.card[data-product="pl"]::before { background: linear-gradient(90deg, transparent, var(--pl-color), transparent); }
.card[data-product="os"]::before { background: linear-gradient(90deg, transparent, var(--os-color), transparent); }
.card[data-product="oc"]::before { background: linear-gradient(90deg, transparent, var(--oc-color), transparent); }
.card:hover::before { opacity: 1; }

.card-glow {
    position: absolute;
    width: 250px; height: 250px;
    border-radius: 50%;
    pointer-events: none;
    opacity: 0;
    top: -80px; right: -80px;
    filter: blur(60px);
    transition: opacity 0.5s;
}
.card:hover .card-glow { opacity: 0.08; }
.card[data-product="pl"] .card-glow { background: var(--pl-color); }
.card[data-product="os"] .card-glow { background: var(--os-color); }
.card[data-product="oc"] .card-glow { background: var(--oc-color); }

/* Card badge (Closedshop / Openshop) */
.card-badge {
    position: absolute;
    top: 0;
    left: 50%;
    transform: translate(-50%, -50%);
    font-family: 'Roboto', sans-serif;
    font-size: 10px;
    font-weight: 600;
    letter-spacing: 0.8px;
    text-transform: uppercase;
    line-height: 1;
    padding: 4px 12px;
    border-radius: 20px;
    white-space: nowrap;
}
.card[data-product="pl"] .card-badge {
    background: #fff7ee;
    border: 1px solid rgba(239,123,3,0.3);
    color: var(--pl-color);
}
.card[data-product="os"] .card-badge {
    background: #f5f0f7;
    border: 1px solid rgba(88,42,104,0.25);
    color: var(--os-color);
}

.card-icon {
    display: flex; align-items: center;
    gap: 16px;
    margin-bottom: 20px;
    flex-shrink: 0;
}

.card-signet {
    width: 40px;
    height: 40px;
    flex-shrink: 0;
    border-radius: 50%;
    box-shadow: 0 2px 10px rgba(0,0,0,0.12);
}

.card-product-name {
    font-family: 'Roboto', sans-serif;
    font-size: 26px;
    letter-spacing: 0.2px;
    text-transform: none;
    line-height: 1.2;
    font-weight: 300;
}

.card-title {
    font-family: 'Roboto', sans-serif;
    font-size: 20px;
    letter-spacing: -0.2px;
    line-height: 1.2;
    color: var(--text);
    margin-top: 2px;
}

.card-desc {
    font-size: 14px;
    font-weight: 400;
    color: rgba(26,26,34,0.72);
    line-height: 1.65;
    margin-bottom: 20px;
    margin-top: 16px;
    flex: 1;
}

.card-features {
    list-style: none;
    margin-bottom: 24px;
    display: flex;
    flex-direction: column;
    gap: 8px;
}
.card-features li {
    display: flex;
    align-items: center;
    gap: 9px;
    font-size: 13px;
    color: rgba(26,26,34,0.70);
}
.card-features li::before {
    content: '';
    width: 5px; height: 5px;
    border-radius: 50%;
    flex-shrink: 0;
}
.card[data-product="pl"] .card-features li::before { background: var(--pl-color); }
.card[data-product="os"] .card-features li::before { background: #7a3a90; }
.card[data-product="oc"] .card-features li::before { background: var(--oc-color); }

.card-actions {
    display: flex;
    gap: 10px;
    margin-top: auto;
}

/* ── BUTTONS ───────────────────────────────────────────────────────────── */
.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 7px;
    padding: 11px 20px;
    border-radius: 12px;
    font-size: 13px;
    font-weight: 600;
    font-family: 'Roboto', sans-serif;
    cursor: pointer;
    transition: all 0.2s;
    text-decoration: none;
    border: none;
    outline: none;
    white-space: nowrap;
}
.btn svg { width: 15px; height: 15px; flex-shrink: 0; }
.btn:disabled { opacity: 0.5; cursor: not-allowed; }

.btn-chat {
    flex: 1;
    color: #fff;
}
.card[data-product="pl"] .btn-chat { background: var(--pl-color); }
.card[data-product="pl"] .btn-chat:hover { background: var(--pl-dark); }
.card[data-product="os"] .btn-chat { background: var(--os-color); }
.card[data-product="os"] .btn-chat:hover { background: var(--os-dark); }
.card[data-product="oc"] .btn-chat { background: var(--oc-color); }
.card[data-product="oc"] .btn-chat:hover { background: var(--oc-dark); }

.btn-ticket {
    background: rgba(0,0,0,0.04);
    border: 1px solid var(--border);
    color: var(--text-muted);
    padding: 11px 16px;
    flex-shrink: 0;
}
.btn-ticket:hover {
    background: rgba(0,0,0,0.07);
    color: var(--text);
}
.card[data-product="oc"] .btn-ticket {
    flex: 1;
    background: var(--oc-color);
    border-color: var(--oc-color);
    color: #fff;
}
.card[data-product="oc"] .btn-ticket:hover {
    background: var(--oc-dark);
    border-color: var(--oc-dark);
    color: #fff;
}

.btn-chat.loading {
    opacity: 0.6;
    cursor: wait;
    pointer-events: none;
}
.btn-chat.loading::after {
    content: '';
    display: inline-block;
    width: 10px; height: 10px;
    border: 2px solid currentColor;
    border-top-color: transparent;
    border-radius: 50%;
    margin-left: 6px;
    animation: btn-spin 0.6s linear infinite;
    vertical-align: middle;
}
@keyframes btn-spin { to { transform: rotate(360deg); } }

/* Standalone Buttons (Subseiten) */
.btn-primary {
    background: var(--oc-color);
    color: #fff;
}
.btn-primary:hover { background: var(--oc-dark); }
.btn-primary.pl { background: var(--pl-color); }
.btn-primary.pl:hover { background: var(--pl-dark); }
.btn-primary.os { background: var(--os-color); }
.btn-primary.os:hover { background: var(--os-dark); }

.btn-secondary {
    background: rgba(0,0,0,0.04);
    border: 1px solid var(--border);
    color: var(--text-muted);
}
.btn-secondary:hover {
    background: rgba(0,0,0,0.07);
    color: var(--text);
}

.btn-ghost {
    background: transparent;
    color: var(--text-muted);
    padding: 8px 14px;
}
.btn-ghost:hover { color: var(--text); background: rgba(0,0,0,0.04); }

.btn-sm { padding: 7px 14px; font-size: 12px; }
.btn-lg { padding: 14px 24px; font-size: 14px; }

/* ── WIKI LINK ─────────────────────────────────────────────────────────── */
.card-wiki {
    display: flex;
    align-items: center;
    gap: 8px;
    margin-top: 12px;
    padding-top: 12px;
    border-top: 1px solid var(--border);
    text-decoration: none;
    color: var(--text-muted);
    font-size: 13px;
    font-weight: 400;
    transition: color 0.2s, gap 0.2s;
}
.card-wiki svg { width: 14px; height: 14px; flex-shrink: 0; opacity: 0.6; transition: opacity 0.2s; }
.card-wiki span { flex: 1; }
.card-wiki .wiki-arrow { opacity: 0; transform: translateX(-4px); transition: opacity 0.2s, transform 0.2s; font-size: 14px; }
.card-wiki:hover { color: var(--text); gap: 10px; }
.card-wiki:hover svg { opacity: 1; }
.card-wiki:hover .wiki-arrow { opacity: 1; transform: translateX(0); }
.card[data-product="pl"] .card-wiki:hover { color: var(--pl-color); }
.card[data-product="os"] .card-wiki:hover { color: #7a3a90; }

/* ── CHAT NOTICE ───────────────────────────────────────────────────────── */
.chat-notice {
    position: fixed;
    bottom: 100px;
    right: 24px;
    background: #ffffff;
    box-shadow: 0 4px 20px rgba(0,0,0,0.1);
    border: 1px solid var(--border);
    border-radius: 14px;
    padding: 14px 18px;
    font-size: 13px;
    color: var(--text-muted);
    max-width: 260px;
    z-index: 99997;
    display: none;
    animation: noticeIn 0.3s ease;
    line-height: 1.5;
}
.chat-notice strong { color: var(--text); display: block; margin-bottom: 3px; font-size: 13px; }
.chat-notice .notice-close { float: right; background: none; border: none; cursor: pointer; color: var(--text-muted); font-size: 16px; padding: 0 0 0 10px; margin-top: -2px; }

@keyframes noticeIn { from { opacity:0; transform: translateY(8px); } to { opacity:1; transform: translateY(0); } }

/* ── ACTIVE CHAT BAR ───────────────────────────────────────────────────── */
.active-chat-bar {
    display: none;
    position: fixed;
    top: 0; left: 0; right: 0;
    height: 3px;
    z-index: 100000;
    animation: slideIn 0.4s ease;
}
@keyframes slideIn { from { transform: scaleX(0); } to { transform: scaleX(1); } }
.active-chat-bar.pl { background: linear-gradient(90deg, var(--pl-dark), var(--pl-color), #f9a847); }
.active-chat-bar.os { background: linear-gradient(90deg, var(--os-dark), var(--os-color), #9b6db0); }

/* ── FOOTER ────────────────────────────────────────────────────────────── */
footer.bp-footer {
    position: relative;
    z-index: 1;
    border-top: 1px solid var(--border);
    padding: 24px 0;
    margin-top: 20px;
}
.footer-inner {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    flex-wrap: wrap;
}
.footer-copy { font-size: 12px; color: var(--text-muted); }
.footer-links { display: flex; gap: 20px; }
.footer-links a {
    font-size: 12px;
    color: var(--text-muted);
    text-decoration: none;
    transition: color 0.2s;
}
.footer-links a:hover { color: var(--text); }

/* ══════════════════════════════════════════════════════════════════════
   SUBPAGES — Login, Meine Tickets, Ticket-Detail, Chat-Landing
   ══════════════════════════════════════════════════════════════════════ */

/* Panel = Container für Subpage-Content */
.panel {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 32px;
    margin-bottom: 20px;
}
.panel-header {
    margin-bottom: 24px;
}
.panel-eyebrow {
    display: inline-block;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 1.5px;
    text-transform: uppercase;
    color: var(--text-muted);
    margin-bottom: 8px;
}
.panel-title {
    font-size: 28px;
    font-weight: 700;
    letter-spacing: -0.5px;
    line-height: 1.2;
    color: var(--text);
}
.panel-subtitle {
    color: var(--text-muted);
    font-size: 15px;
    margin-top: 8px;
    line-height: 1.5;
}

/* Page header (Subseiten-Header über Panel) */
.page-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-end;
    gap: 16px;
    flex-wrap: wrap;
    margin: 28px 0 20px;
}
.page-header h2 {
    font-size: 26px;
    font-weight: 700;
    letter-spacing: -0.3px;
    margin-bottom: 4px;
}
.page-header .page-sub {
    font-size: 13px;
    color: var(--text-muted);
}
.page-header-actions {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}

/* Back link */
.back-link {
    display: inline-flex;
    align-items: center;
    gap: 6px;
    color: var(--text-muted);
    text-decoration: none;
    font-size: 13px;
    padding: 6px 0;
    margin: 16px 0 0;
    transition: color 0.2s, gap 0.2s;
}
.back-link:hover { color: var(--text); gap: 10px; }

/* Product Badge (wie card-badge aber inline) */
.product-tag {
    display: inline-block;
    font-size: 10px;
    font-weight: 600;
    letter-spacing: 0.8px;
    text-transform: uppercase;
    padding: 4px 10px;
    border-radius: 12px;
    margin-bottom: 8px;
    white-space: nowrap;
}
.product-tag.pl { background: #fff7ee; color: var(--pl-color); border: 1px solid rgba(239,123,3,0.3); }
.product-tag.os { background: #f5f0f7; color: var(--os-color); border: 1px solid rgba(88,42,104,0.25); }

/* ── FORMS ─────────────────────────────────────────────────────────────── */
.form-group {
    margin-bottom: 20px;
}
.form-label {
    display: block;
    font-size: 12px;
    font-weight: 600;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-bottom: 8px;
}
.form-input,
.form-textarea,
.form-select {
    width: 100%;
    padding: 12px 14px;
    border: 1.5px solid var(--border);
    border-radius: 10px;
    background: #fff;
    font-family: 'Roboto', sans-serif;
    font-size: 14px;
    color: var(--text);
    transition: border-color 0.2s;
    outline: none;
}
.form-input:focus,
.form-textarea:focus,
.form-select:focus {
    border-color: var(--oc-color);
}
.form-textarea {
    resize: vertical;
    min-height: 100px;
    line-height: 1.55;
}
.form-help {
    font-size: 12px;
    color: var(--text-muted);
    margin-top: 6px;
}
.form-checkbox {
    display: flex;
    align-items: center;
    gap: 10px;
    cursor: pointer;
    user-select: none;
}
.form-checkbox input[type=checkbox] {
    width: 18px; height: 18px;
    accent-color: var(--oc-color);
    cursor: pointer;
}
.form-checkbox .form-checkbox-label {
    font-size: 14px;
    color: var(--text);
}

/* ── ALERTS ────────────────────────────────────────────────────────────── */
.alert {
    padding: 14px 18px;
    border-radius: var(--radius-sm);
    font-size: 14px;
    margin-bottom: 20px;
    line-height: 1.6;
    display: flex;
    align-items: flex-start;
    gap: 12px;
}
.alert svg, .alert .alert-icon {
    flex-shrink: 0;
    margin-top: 1px;
}
.alert-content { flex: 1; }
.alert-title { font-weight: 600; margin-bottom: 4px; display: block; }
.alert-success {
    background: #eaf6ee;
    border: 1px solid rgba(76, 175, 80, 0.25);
    color: #2a6a35;
}
.alert-danger {
    background: #fbeaea;
    border: 1px solid rgba(200, 60, 60, 0.25);
    color: #8a2a2a;
}
.alert-info {
    background: #eaf0f6;
    border: 1px solid rgba(60, 100, 160, 0.2);
    color: #2a436a;
}
.alert-muted {
    background: rgba(0,0,0,0.04);
    border: 1px solid var(--border);
    color: var(--text-muted);
}

/* ── TICKETS TABLE ─────────────────────────────────────────────────────── */
.tickets-toolbar {
    display: grid;
    grid-template-columns: 1fr 180px 180px;
    gap: 10px;
    margin-bottom: 16px;
}
@media (max-width: 640px) {
    .tickets-toolbar { grid-template-columns: 1fr; }
}

.tickets-table-wrap {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    overflow: hidden;
}

.tickets-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 14px;
}
.tickets-table thead th {
    text-align: left;
    padding: 12px 16px;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.8px;
    text-transform: uppercase;
    color: var(--text-muted);
    border-bottom: 1px solid var(--border);
    background: rgba(0,0,0,0.02);
    cursor: pointer;
    user-select: none;
    white-space: nowrap;
}
.tickets-table thead th:hover { color: var(--text); }
.tickets-table tbody tr {
    border-bottom: 1px solid var(--border);
    transition: background 0.15s;
}
.tickets-table tbody tr:last-child { border-bottom: none; }
.tickets-table tbody tr:hover { background: rgba(0,0,0,0.02); }
.tickets-table td {
    padding: 14px 16px;
    vertical-align: middle;
}
.tickets-table a.ticket-key {
    font-family: 'SF Mono', Monaco, 'Courier New', monospace;
    font-weight: 500;
    color: var(--text);
    text-decoration: none;
    font-size: 13px;
}
.tickets-table a.ticket-key:hover { color: var(--oc-color); }
.tickets-table a.ticket-summary {
    color: var(--text);
    text-decoration: none;
}
.tickets-table a.ticket-summary:hover { color: var(--oc-color); }
.tickets-table .text-center { text-align: center; }
.tickets-table .empty-row {
    text-align: center;
    color: var(--text-muted);
    padding: 40px;
    font-style: italic;
}

.tickets-footer {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: 12px 16px;
    border-top: 1px solid var(--border);
    background: rgba(0,0,0,0.02);
    font-size: 12px;
    color: var(--text-muted);
    flex-wrap: wrap;
    gap: 10px;
}

.pager {
    display: flex;
    list-style: none;
    gap: 4px;
}
.pager li a {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 30px; height: 30px;
    padding: 0 8px;
    border-radius: 8px;
    text-decoration: none;
    font-size: 12px;
    color: var(--text-muted);
    transition: all 0.2s;
}
.pager li a:hover { background: rgba(0,0,0,0.05); color: var(--text); }
.pager li.active a {
    background: var(--text);
    color: #fff;
}

/* ── BADGES (Status, Priorität) ────────────────────────────────────────── */
.badge {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 100px;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.3px;
    line-height: 1.4;
}
.badge-open     { background: #eaf0f6; color: #2a436a; }
.badge-progress { background: #fff4e0; color: #8a5a1a; }
.badge-closed   { background: rgba(0,0,0,0.06); color: var(--text-muted); }
.badge-prio-high   { background: #fbeaea; color: #8a2a2a; }
.badge-prio-medium { background: #fff4e0; color: #8a5a1a; }
.badge-prio-low    { background: rgba(0,0,0,0.05); color: var(--text-muted); }

/* ── EMPTY STATE ───────────────────────────────────────────────────────── */
.empty-state {
    text-align: center;
    padding: 60px 20px;
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
}
.empty-state-icon {
    font-size: 48px;
    color: rgba(0,0,0,0.2);
    margin-bottom: 14px;
}
.empty-state h3 {
    font-size: 18px;
    font-weight: 600;
    margin-bottom: 8px;
}
.empty-state p {
    color: var(--text-muted);
    font-size: 14px;
    margin-bottom: 20px;
}

/* ── TICKET DETAIL ─────────────────────────────────────────────────────── */
.ticket-head {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
    flex-wrap: wrap;
    margin-bottom: 20px;
}
.ticket-head-id {
    font-family: 'SF Mono', Monaco, 'Courier New', monospace;
    font-size: 13px;
    color: var(--text-muted);
    letter-spacing: 0.5px;
    margin-bottom: 4px;
}
.ticket-head-title {
    font-size: 22px;
    font-weight: 700;
    letter-spacing: -0.3px;
    line-height: 1.3;
}

.ticket-meta {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
    gap: 16px;
    padding: 16px;
    background: rgba(0,0,0,0.02);
    border-radius: var(--radius-sm);
    margin: 18px 0 22px;
}
.ticket-meta-item small {
    display: block;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.5px;
    text-transform: uppercase;
    color: var(--text-muted);
    margin-bottom: 4px;
}
.ticket-meta-item .value {
    font-size: 14px;
    color: var(--text);
}

.ticket-original {
    background: rgba(0,0,0,0.02);
    border-left: 3px solid var(--oc-color);
    padding: 14px 16px;
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
    margin-bottom: 22px;
}
.ticket-original strong { font-size: 13px; display: block; margin-bottom: 6px; }

.section-title {
    font-size: 13px;
    font-weight: 700;
    letter-spacing: 0.5px;
    text-transform: uppercase;
    color: var(--text-muted);
    margin: 24px 0 12px;
}

/* ── INFO CARDS (chat landing) ─────────────────────────────────────────── */
.info-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: 16px;
    margin: 30px 0;
}
.info-card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 22px;
    text-align: left;
}
.info-card-icon {
    font-size: 22px;
    width: 40px; height: 40px;
    background: rgba(26,122,110,0.08);
    color: var(--oc-color);
    border-radius: 10px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
    margin-bottom: 14px;
}
.info-card h4 {
    font-size: 15px;
    font-weight: 700;
    margin-bottom: 6px;
}
.info-card p {
    font-size: 13px;
    color: var(--text-muted);
    line-height: 1.55;
    margin: 0;
}
.info-card a { color: var(--oc-color); text-decoration: none; }
.info-card a:hover { text-decoration: underline; }

/* ── RESPONSIVE ────────────────────────────────────────────────────────── */
@media (max-width: 640px) {
    .cards-grid { grid-template-columns: 1fr; }
    .hero { padding: 20px 0 20px; }
    h1 { letter-spacing: -0.5px; }
    .card-actions { flex-direction: column; }
    .btn-chat, .btn-ticket { flex: none; width: 100%; }
    .footer-inner { flex-direction: column; align-items: flex-start; }
    .panel { padding: 22px; }
    .ticket-meta { grid-template-columns: 1fr 1fr; }
    .comment-customer { margin-left: 8px; }
    .header-inner { gap: 8px; }
    .header-nav { display: none; }
    .logo-sub { display: none; }
}

/* ── AUTH-LAYOUT (Login-Seite): 2-Spalten Desktop, 1-Spalte Mobile ─────── */
.auth-layout {
    display: grid;
    grid-template-columns: minmax(0, 1.1fr) minmax(0, 1fr);
    gap: 32px;
    align-items: start;
    width: 100%;
}
.auth-main { min-width: 0; }
.auth-aside { min-width: 0; }

.auth-panel {
    padding: 36px 36px 32px;
}
.auth-form {
    margin-top: 24px;
}

/* "Noch kein Account"-Block: eigener hervorgehobener Abschnitt mit Button */
.auth-signup {
    margin-top: 28px;
    padding: 22px 22px 22px;
    background: rgba(26,122,110,0.04);
    border: 1px solid rgba(26,122,110,0.18);
    border-radius: var(--radius-sm);
    display: flex;
    gap: 18px;
    align-items: center;
    flex-wrap: wrap;
}
.auth-signup-text {
    flex: 1 1 260px;
    min-width: 0;
    display: flex;
    flex-direction: column;
    gap: 4px;
}
.auth-signup-text strong {
    font-size: 14px;
    color: var(--text);
    font-weight: 600;
}
.auth-signup-text span {
    font-size: 12.5px;
    color: var(--text-muted);
    line-height: 1.55;
}
.auth-signup-btn {
    flex-shrink: 0;
}

/* How-To Aside */
.howto {
    background: rgba(255,255,255,0.6);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 32px 32px 28px;
}
.howto-title {
    font-size: 18px;
    font-weight: 600;
    margin: 0 0 10px;
    color: var(--text);
    display: flex;
    align-items: center;
    gap: 10px;
}
.howto-title::before {
    content: "";
    width: 6px;
    height: 20px;
    background: var(--oc-color);
    border-radius: 3px;
}
.howto-lead {
    font-size: 13px;
    line-height: 1.65;
    color: var(--text-muted);
    margin: 0 0 24px;
}
.howto-lead em {
    font-style: normal;
    color: var(--oc-color);
    font-weight: 600;
}
.howto-steps {
    list-style: none;
    padding: 0;
    margin: 0 0 22px;
    display: flex;
    flex-direction: column;
    gap: 18px;
}
.howto-steps li {
    display: flex;
    gap: 14px;
    align-items: flex-start;
}
.howto-step-num {
    flex-shrink: 0;
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: var(--oc-color);
    color: #fff;
    font-weight: 700;
    font-size: 13px;
    display: flex;
    align-items: center;
    justify-content: center;
    margin-top: 1px;
    box-shadow: 0 2px 6px rgba(26,122,110,0.25);
}
.howto-step-body {
    font-size: 13px;
    line-height: 1.6;
    flex: 1;
    min-width: 0;
}
.howto-step-body strong {
    display: block;
    color: var(--text);
    margin-bottom: 3px;
    font-weight: 600;
    font-size: 13.5px;
}
.howto-step-body span {
    color: var(--text-muted);
}
.howto-note {
    font-size: 12.5px;
    color: var(--text-muted);
    margin: 0;
    padding: 14px 16px;
    background: rgba(239,123,3,0.06);
    border-left: 3px solid var(--pl-color);
    border-radius: 0 6px 6px 0;
    line-height: 1.55;
}
.howto-note strong { color: var(--text); font-weight: 600; }

/* Mobile: aufeinander stapeln, How-To nach dem Formular */
@media (max-width: 860px) {
    .auth-layout {
        grid-template-columns: 1fr;
        gap: 20px;
    }
    .auth-panel { padding: 28px 24px 24px; }
    .howto { padding: 24px 22px 22px; }
    .auth-signup {
        flex-direction: column;
        align-items: stretch;
        text-align: left;
    }
    .auth-signup-btn { width: 100%; }
}

/* ── LOGO-IMG (SVG von lead-print CDN) ──────────────────────────────────── */
.logo-img {
    height: 56px;
    width: auto;
    display: block;
}
@media (max-width: 640px) {
    .logo-img { height: 42px; }
}

/* ═══════════════════════════════════════════════════════════════════════
   TICKET-ÜBERSICHT (meine-tickets.php)
   ═══════════════════════════════════════════════════════════════════════ */

/* Filter-Bar */
.filter-bar {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    padding: 18px 20px;
    margin-bottom: 20px;
    display: flex;
    flex-direction: column;
    gap: 14px;
}
/* Kompakt-Variante: alles in einer Zeile, wrap nur auf schmalen Screens */
.filter-bar-compact {
    flex-direction: row;
    align-items: center;
    flex-wrap: nowrap;
    gap: 10px;
    padding: 12px 16px;
}
.filter-bar-compact .filter-chips { flex-shrink: 0; }
/* Override für width:100% aus .form-input/.form-select Defaults */
.filter-bar-compact .form-select,
.filter-bar-compact .form-input {
    width: auto;
    margin: 0;
    flex-shrink: 0;
}
.filter-bar-compact .form-select { min-width: 150px; }
.filter-bar-compact .btn {
    flex-shrink: 0;    /* Buttons nicht umbrechen */
    white-space: nowrap;
}
.filter-search {
    flex: 1 1 120px !important;   /* Suche nimmt Restplatz, darf schrumpfen */
    min-width: 100px;
}
/* Mobile: alles vertikal, full-width */
@media (max-width: 1000px) {
    .filter-bar-compact {
        flex-direction: column;
        align-items: stretch;
        flex-wrap: wrap;
    }
    .filter-bar-compact .filter-chips {
        justify-content: flex-start;
    }
    .filter-bar-compact .form-select,
    .filter-bar-compact .form-input,
    .filter-bar-compact .filter-search,
    .filter-bar-compact .btn {
        width: 100% !important;
        min-width: 0;
        flex: none !important;
    }
}
.filter-row {
    display: flex;
    gap: 14px;
    flex-wrap: wrap;
    align-items: flex-end;
}
.filter-group {
    display: flex;
    flex-direction: column;
    gap: 6px;
    min-width: 140px;
}
.filter-group-grow { flex: 1; min-width: 200px; }
.filter-label {
    font-size: 11px;
    color: var(--text-muted);
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}
.filter-actions {
    display: flex;
    gap: 8px;
    align-self: flex-end;
    flex-wrap: wrap;
}

/* Kleinere Form-Varianten für kompakte Filter-Leiste */
.form-select-sm,
.form-input-sm {
    padding: 6px 10px;
    font-size: 13px;
    min-height: auto;
    height: 34px;
}

/* Status-Chips oben */
.filter-chips {
    display: flex;
    gap: 8px;
    flex-wrap: wrap;
}
.filter-chip {
    display: inline-flex;
    align-items: center;
    gap: 8px;
    padding: 7px 14px;
    background: rgba(0,0,0,0.04);
    border: 1px solid transparent;
    border-radius: 100px;
    color: var(--text-muted);
    text-decoration: none;
    font-size: 13px;
    font-weight: 500;
    transition: all 0.15s;
}
.filter-chip:hover {
    background: rgba(0,0,0,0.07);
    color: var(--text);
}
.filter-chip.active {
    background: var(--oc-color);
    color: #fff;
    border-color: var(--oc-color);
}
.filter-chip-count {
    background: rgba(255,255,255,0.25);
    padding: 1px 8px;
    border-radius: 10px;
    font-size: 11px;
    font-weight: 700;
}
.filter-chip:not(.active) .filter-chip-count {
    background: rgba(0,0,0,0.08);
    color: var(--text-muted);
}

/* Ticket-Tabelle */
.ticket-table-wrap {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: var(--radius);
    overflow-x: auto;
}
.ticket-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 13.5px;
}
.ticket-table thead th {
    text-align: left;
    padding: 12px 16px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-muted);
    border-bottom: 1px solid var(--border);
    background: rgba(0,0,0,0.015);
    white-space: nowrap;
}
.ticket-table tbody td {
    padding: 14px 16px;
    border-bottom: 1px solid var(--border);
    vertical-align: middle;
}
.ticket-table tbody tr:last-child td { border-bottom: none; }
.ticket-table tbody tr:hover { background: rgba(0,0,0,0.02); }

.ticket-key {
    font-family: ui-monospace, SFMono-Regular, Menlo, monospace;
    font-size: 12px;
    color: var(--text-muted);
    background: rgba(0,0,0,0.04);
    padding: 3px 8px;
    border-radius: 4px;
    white-space: nowrap;
}
.ticket-key-link {
    text-decoration: none;
    display: inline-block;
    transition: all 0.15s;
}
.ticket-key-link:hover .ticket-key {
    background: rgba(26,122,110,0.12);
    color: var(--oc-color);
}
.ticket-key-lg {
    font-size: 15px;
    padding: 5px 12px;
}
.ticket-title-link {
    color: var(--text);
    text-decoration: none;
    font-weight: 500;
}
.ticket-title-link:hover {
    color: var(--oc-color);
    text-decoration: underline;
}

/* Ticket-Status-Badges */
.ticket-status {
    display: inline-block;
    padding: 3px 10px;
    border-radius: 100px;
    font-size: 11px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.4px;
    white-space: nowrap;
}
.ticket-status.open            { background: rgba(26,122,110,0.12); color: var(--oc-dark); }
.ticket-status.progress        { background: rgba(239,123,3,0.12);  color: var(--pl-dark); }
.ticket-status.closed          { background: rgba(120,120,120,0.12); color: #555; }
/* "Wartet auf Kunden" — signalisiert Handlungsbedarf beim User */
.ticket-status.waitingcustomer { background: rgba(239,123,3,0.18);  color: #b85d00; }

/* Prioritäts-Badges — gleiche Systematik wie Status */
.prio-badge {
    display: inline-block;
    padding: 3px 9px;
    border-radius: 100px;
    font-size: 11px;
    font-weight: 600;
    letter-spacing: 0.3px;
    white-space: nowrap;
}
.prio-highest { background: rgba(200,40,40,0.14);   color: #b02424; }
.prio-high    { background: rgba(239,123,3,0.16);   color: #b85d00; }
.prio-medium  { background: rgba(200,170,40,0.18);  color: #8a6e10; }
.prio-low     { background: rgba(120,120,120,0.12); color: #5a5a5a; }
.prio-lowest  { background: rgba(120,120,120,0.08); color: #7a7a7a; }

.nowrap { white-space: nowrap; }

/* Kleine Button-Variante für Tabellen-Actions */
.btn-xs {
    padding: 4px 10px;
    font-size: 12px;
    min-height: auto;
}

/* ═══════════════════════════════════════════════════════════════════════
   TICKET-DETAIL
   ═══════════════════════════════════════════════════════════════════════ */

.ticket-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 320px;
    gap: 24px;
    align-items: start;
}
.ticket-main { min-width: 0; display: flex; flex-direction: column; gap: 20px; }
.ticket-sidebar { display: flex; flex-direction: column; gap: 20px; }

@media (max-width: 860px) {
    .ticket-layout { grid-template-columns: 1fr; }
    .ticket-sidebar { order: -1; }   /* Auf Mobile: Details zuerst */
}

.ticket-description {
    font-size: 14px;
    line-height: 1.7;
    color: var(--text);
    white-space: pre-wrap;
    word-wrap: break-word;
}

/* Metadaten-Liste in Sidebar */
.ticket-meta-list {
    margin: 0;
    display: grid;
    grid-template-columns: 100px 1fr;
    gap: 10px 16px;
    font-size: 13px;
}
.ticket-meta-list dt {
    color: var(--text-muted);
    font-weight: 500;
}
.ticket-meta-list dd {
    margin: 0;
    color: var(--text);
    word-wrap: break-word;
}

/* Kommentare */
.comments-list {
    display: flex;
    flex-direction: column;
    gap: 10px;
    margin-bottom: 16px;
}
.comment {
    display: flex;
    gap: 10px;
    align-items: flex-start;
}
.comment-avatar {
    flex-shrink: 0;
    width: 28px;
    height: 28px;
    border-radius: 50%;
    background: var(--text-muted);
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 12px;
    font-weight: 600;
    margin-top: 2px;
}
.comment.comment-customer .comment-avatar {
    background: var(--oc-color);
}
.comment-body {
    flex: 1;
    min-width: 0;
    background: rgba(0,0,0,0.025);
    border-radius: 8px;
    padding: 8px 12px;
}
.comment.comment-customer .comment-body {
    background: rgba(26,122,110,0.05);
}
.comment-meta {
    display: flex;
    gap: 8px;
    align-items: baseline;
    font-size: 12px;
    margin-bottom: 3px;
    flex-wrap: wrap;
    line-height: 1.3;
}
.comment-meta strong { color: var(--text); font-size: 12.5px; font-weight: 600; }
.comment-label {
    background: var(--oc-color);
    color: #fff;
    padding: 0 6px;
    border-radius: 3px;
    font-size: 10px;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.4px;
    line-height: 1.5;
}
.comment-date { color: var(--text-muted); margin-left: auto; font-size: 11.5px; }
.comment-text {
    font-size: 13px;
    line-height: 1.5;
    color: var(--text);
    white-space: pre-wrap;
    word-wrap: break-word;
}

/* Read-only Hinweis unten */
.comment-locked {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 14px 16px;
    background: rgba(0,0,0,0.03);
    border: 1px dashed var(--border);
    border-radius: var(--radius-sm);
    color: var(--text-muted);
    font-size: 13px;
    flex-wrap: wrap;
}
.comment-locked strong { color: var(--text); display: block; margin-bottom: 2px; font-weight: 600; }
.comment-locked span { font-size: 12.5px; line-height: 1.5; }
.comment-locked > div { flex: 1; min-width: 200px; }

/* Anhänge-Liste in Sidebar */
.attachments-list {
    display: flex;
    flex-direction: column;
    gap: 6px;
}
.attachment-item {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 10px;
    background: rgba(0,0,0,0.02);
    border-radius: 8px;
    text-decoration: none;
    color: var(--text);
    transition: background 0.15s;
}
.attachment-item:hover { background: rgba(26,122,110,0.06); }
.attachment-icon { font-size: 16px; flex-shrink: 0; }
.attachment-info { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 1px; }
.attachment-name {
    font-size: 12.5px;
    font-weight: 500;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}
.attachment-size {
    font-size: 11px;
    color: var(--text-muted);
}

/* page-header mit Actions */
.page-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
    flex-wrap: wrap;
    margin-bottom: 20px;
}
.page-header-actions {
    display: flex;
    gap: 8px;
    align-items: center;
    flex-wrap: wrap;
}
.page-sub {
    font-size: 13px;
    color: var(--text-muted);
    line-height: 1.5;
    max-width: 700px;
}

/* ═══════════════════════════════════════════════════════════════════════════
   tk-* — ticket-neu.php (Intercept-Form + Bot-Response-Panel)
   ═══════════════════════════════════════════════════════════════════════════ */

/* ─── Form ─── */
.form-req       { color: #d44; font-weight: 600; }
.form-opt       { color: var(--text-muted); font-weight: 400; font-size: 11px; margin-left: 4px; }
.tk-form-row-2  { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.tk-form-actions{ display: flex; gap: 10px; flex-wrap: wrap; margin-top: 24px; }
@media (max-width: 640px) {
    .tk-form-row-2 { grid-template-columns: 1fr; }
}

/* ─── Wartezustand ─── */
.tk-analyzing {
    text-align: center;
    padding: 40px 20px;
    max-width: 520px;
    margin: 0 auto;
}
.tk-analyzing .bp-spinner { margin: 0 auto 20px; }
.tk-analyzing-title {
    margin: 0 0 12px;
    font-size: 18px;
    font-weight: 600;
}
.tk-analyzing-text {
    color: var(--text);
    font-size: 14px;
    line-height: 1.55;
    margin: 0 0 8px;
}
.tk-analyzing-hint {
    color: var(--text-muted);
    font-size: 13px;
    font-style: italic;
    margin: 0 0 20px;
}
.tk-analyzing-dots { display: inline-flex; gap: 6px; }
.tk-analyzing-dots span {
    width: 6px; height: 6px;
    border-radius: 50%;
    background: var(--oc-color);
    opacity: 0.35;
    animation: tkDotPulse 1.4s ease-in-out infinite both;
}
.tk-analyzing-dots span:nth-child(1) { animation-delay: -0.32s; }
.tk-analyzing-dots span:nth-child(2) { animation-delay: -0.16s; }
@keyframes tkDotPulse {
    0%, 80%, 100% { opacity: 0.2; transform: scale(0.8); }
    40%           { opacity: 1;   transform: scale(1);   }
}

.bp-spinner {
    width: 40px; height: 40px;
    border: 3px solid rgba(0,0,0,0.08);
    border-top-color: var(--oc-color);
    border-radius: 50%;
    animation: bpSpin 0.8s linear infinite;
}
@keyframes bpSpin { to { transform: rotate(360deg); } }

/* ─── Result-Header ─── */
.result-badge {
    display: inline-flex; align-items: center; justify-content: center;
    width: 36px; height: 36px; border-radius: 50%;
    flex-shrink: 0;
}
.result-badge.green { background: rgba(22,163,74,0.12);  color: #166534; }
.result-badge.amber { background: rgba(255,152,0,0.15);  color: #8a5a1a; }
.result-badge.blue  { background: rgba(26,122,110,0.12); color: var(--oc-color); }
.tk-result-badge-lg { width: 56px; height: 56px; }

.tk-result-head {
    display: flex;
    align-items: flex-start;
    gap: 14px;
    margin-bottom: 20px;
}
.tk-result-title {
    margin: 0 0 4px;
    font-size: 17px;
    font-weight: 600;
    line-height: 1.35;
}
.tk-conf-label {
    font-size: 12.5px;
    color: var(--text-muted);
    font-weight: 500;
}

/* ─── Antwort-Container ─── */
.tk-answer {
    background: rgba(0,0,0,0.02);
    border-left: 3px solid var(--oc-color);
    padding: 20px 24px;
    border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
    font-size: 14.5px;
    line-height: 1.65;
    color: var(--text);
    word-break: break-word;
}
.tk-answer > *:first-child { margin-top: 0; }
.tk-answer > *:last-child  { margin-bottom: 0; }
.tk-answer p        { margin: 0 0 14px; }
.tk-answer strong   { color: var(--text); font-weight: 600; }
.tk-answer em       { color: var(--text-muted); font-style: italic; }
.tk-answer-h {
    margin: 20px 0 10px;
    font-size: 14.5px;
    font-weight: 600;
    color: var(--text);
    letter-spacing: 0.1px;
}
.tk-answer-list {
    margin: 6px 0 16px;
    padding-left: 22px;
}
.tk-answer-list li {
    margin: 4px 0;
    line-height: 1.6;
}
.tk-answer-link {
    color: var(--oc-color);
    text-decoration: underline;
    text-underline-offset: 2px;
}
.tk-answer-link:hover { text-decoration: none; }
.tk-ext-icon {
    display: inline-block;
    margin-left: 3px;
    font-size: 0.85em;
    opacity: 0.75;
    transform: translateY(-1px);
}

/* ─── CTA-Block ─── */
.tk-cta { margin-top: 28px; }
.tk-cta-heading {
    font-size: 13px;
    font-weight: 600;
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.6px;
    margin: 0 0 14px;
}
.tk-cta-primary-row {
    display: flex;
    gap: 10px;
    flex-wrap: wrap;
}
.tk-cta-primary-row .btn {
    flex: 1 1 auto;
    min-width: 200px;
}
.tk-cta-divider {
    height: 1px;
    background: var(--border);
    margin: 18px 0 14px;
}
.tk-cta-secondary-row {
    display: flex;
    justify-content: flex-end;
}
@media (max-width: 640px) {
    .tk-cta-primary-row .btn   { flex: 1 1 100%; }
    .tk-cta-secondary-row      { justify-content: stretch; }
    .tk-cta-secondary-row .btn { flex: 1 1 100%; }
}

/* ─── btn-success (grüner Primary, "Danke, das hilft mir") ─── */
.btn-success {
    background: var(--success-color);
    color: #fff;
    border: 1px solid var(--success-color);
}
.btn-success:hover {
    background: var(--success-dark);
    border-color: var(--success-dark);
    color: #fff;
}
.btn-success:focus-visible {
    outline: 2px solid rgba(22,163,74,0.4);
    outline-offset: 2px;
}

/* ─── Zentrierte Erfolg-/Ticket-Panels ─── */
.tk-center-panel {
    text-align: center;
    padding: 30px 20px;
    max-width: 520px;
    margin: 0 auto;
}
.tk-center-panel .result-badge { margin: 0 auto 18px; }
.tk-center-title {
    margin: 0 0 10px;
    font-size: 18px;
    font-weight: 600;
}
.tk-center-text {
    color: var(--text-muted);
    font-size: 14px;
    line-height: 1.55;
    margin: 0 auto 20px;
    max-width: 480px;
}
.tk-center-muted {
    color: var(--text-muted);
    font-size: 13px;
    margin: 0 0 4px;
}
.tk-ticket-key {
    font-family: monospace;
    font-size: 20px;
    font-weight: 600;
    margin: 0 0 20px;
}
.tk-center-actions {
    display: flex;
    gap: 10px;
    justify-content: center;
    flex-wrap: wrap;
}